Schloss Matzen

We loved staying at this castle! There is so much history there and lots to be explored. We were there off-season and it seemed like we had the whole place to ourselves. Our room was beautiful and clean, and there were lots of choices on the breakfast they presented us. I would highly recommend this castle if you like historic properties. (Be sure to see the chapel as it is stunning!)

Beautiful hotel - needs better service. This is a unique and special property. Our room was beautiful - old-world charm and very well maintained. I wonder if they might be understaffed. Our check-in was not ideal. It was raining, we buzzed the front gate and were let into an open courtyard. It took 15 minutes for someone to finally greet us and let us into the reception area. Breakfast is self-serve. There were no porters to help carry our luggage up 3 flights of stairs. Beautiful hotel - needs better service.

Unique! Old world feel with modern amenities What a unique experience! We would certainly return our next trip.

I used filters for air conditioning, wifi and parking on all of our stays while we were in Europe for the month of July. This property populated as having all of the above. First, we could not find the entrance. It is terribly confusing. When we get to what we thought was the front door, there is a flimsy paper note (that was blown upside down and unreadable) on the door. After calling I was given some terse instructions as to how to gain entry. We followed those and were eventually met by a woman with an attitude, acting as though we were an inconvenience. Once in her office, I asked about the AC as it was quite hot that day. She stated they do not provide it. I said that I was pretty sure I only searched hotels that do provide it. I asked to see the room to see if it would work. She huffed and puffed. We tried to follow her to the room, but she ran off as if we knew where we were going. Once we found the room, with no help from our receptionist, we entered and immediately found it to be very hot, stifling and terribly uncomfortable. My wife said this simply won't do. We expressed our concerns and were met with indifference and even a worse attitude. We made our decision final. Not staying. I called the manager again. He was quite rude. I explained and told him I just wanted to be fair. He assured me he would be. He has not been and in fact has ignored us.